FAQs

What is the difference between 'Contrasting' and 'Best Match'?

Our 'Contrasting' option means that the colour we will use to repair your item will be of a different colour to the original garment. Our Best Match option means that the repair will be of a colour closest to that of the original garment.

I've made a mistake on my order, can I change it?

If you have selected an incorrect service, please notify us as soon as possible so that we can make a note on your order. When we receive your item, we will amend and confirm your requirements before repair commences. Overpayment on services will be refunded, and additional payments will be invoiced via email.

How long will my repair take?

From the date we receive your garment, we aim to have it repaired and returned to you within two weeks.

How do I get my item to you?

You can either post the garment to us, or drop it off at our workshop in High Green, Sheffield.

How do I get my item back?

We will post the item back to you, or you can collect it from our workshop in High Green, Sheffield.

What if a repair isn't possible?

When we receive your garment we'll run a quick assessment, and you will be notified if the repair cannot go ahead. The cost of the repair will be refunded, however the postage costs will not be refunded.

What if I'm not happy with the repair?

If you are not happy with the repair, you will have 14 days to notify us. A refund for the cost of the repair will be issued. The postage cost will not be refunded.

Can you collect and return the item to my house?

We do not offer a collection and delivery service at this time. We hope to expand our location options in the future to make client drop-off and collections more accessible.